Privacy Policy

This Privacy Policy explains how Safeah collects, uses, stores, and shares personal data when you use our website, booking pages, and dashboard platform.

This policy applies to business users, staff users, and end customers who interact with booking experiences powered by Safeah.

Account and profile data: name, email, phone number, business details, login credentials, and account preferences.

Customer and booking data: appointment details, service selections, scheduling preferences, contact details, and booking history.

Payment and transaction data: payment status, transaction identifiers, invoices, and billing records. Full card data is handled by payment processors (for example Stripe), not stored directly by Safeah.

Usage and device data: logs, browser type, IP address, pages viewed, interaction events, and performance diagnostics.

Communications data: support messages, feedback, and campaign/reminder content sent through the platform.

We use personal data to operate and improve Safeah, including account management, booking workflows, reminders, messaging, billing, support, and security monitoring.

We use data to provide analytics, prevent fraud, enforce platform rules, and comply with legal obligations.

We may use limited aggregated or de-identified data to improve product features and service quality.

Depending on your location, we process personal data based on one or more legal grounds: contract performance, legitimate interests, legal obligations, and consent (where required).

Where processing is based on consent, you can withdraw consent at any time, without affecting prior lawful processing.

We share data with trusted service providers that help us operate Safeah, such as hosting providers, payment processors, messaging providers, analytics tools, and customer support tooling.

We may disclose data where required by law, legal process, or to protect rights, safety, and platform integrity.

We do not sell personal data for money.

Your data may be processed in countries outside your own. Where required, we use appropriate safeguards for international transfers (such as contractual protections).

We keep personal data only as long as necessary for the purposes described in this policy, including legal, tax, accounting, security, and dispute-resolution obligations.

Retention periods vary based on account status, data type, and legal requirements.

We use technical and organizational measures designed to protect personal data, including access controls, encryption in transit, and monitoring for suspicious activity.

No method of transmission or storage is completely secure. You are responsible for protecting your credentials and notifying us promptly of suspected account compromise.

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, or request portability of your personal data.

You may also have rights related to automated decision-making, marketing preferences, and complaint rights with a supervisory authority.

To exercise rights, contact hello@safeah.app. We may need to verify your identity before processing requests.

We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and improve product experience.

You can control cookies through browser settings. Disabling some cookies may affect functionality.

Safeah is not directed to children and is intended for use by businesses and adult users. If you believe a child has provided personal data, contact us and we will take appropriate action.

Safeah may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this one.

We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the platform or by email.

The "Last updated" date reflects the latest version.

Questions or privacy requests can be sent to hello@safeah.app.